+86（0592）8628902

Frequently Asked Questions (FAQ)

To help you quickly understand our products and services, we have compiled the following common questions and their answers.

Ordering & Shipping

How to place an order? (Purchase Guide)

Step 1: Requirement Communication
Please contact us online to detail your project requirements, including materials to be processed, specific needs, etc. You can provide this information via text, pictures, or videos.
Step 2: Solution & Quotation
Our sales representative will recommend a suitable machine model based on your needs and provide a reasonable quotation.

What is the lead time?

Standard Models:
Delivery within 3-5 working days after payment.
Customized Models:
Delivery within 5-15 working days after payment.

How can I track my order?

You can check the status of your shipment using the provided tracking number. Please click here to track: Track Order

How is the machinery packaged?

We typically use standard wooden cases for machine packaging.
Some small machines and parts are packaged in cartons.
We can also pack according to your specific requirements.

What payment methods do you accept?

We accept various payment methods including T/T (Telegraphic Transfer), L/C (Letter of Credit), Western Union, PayPal, etc. For specific payment account information, please contact our support center.

Products & Applications

What materials can the machine process?

Our machines can process a wide range of materials, including but not limited to:

Various types of cables and wires
Corrugated pipes, heat shrink tubes, PVC pipes, and other plastic tubes
Various types of belts, tapes, and webbings
Paper, films, and non-woven fabrics
Metal sheets, glass, acrylic, wood, etc.
If you are unsure whether your material is suitable, please email our support team for professional guidance.

Our Advantages & Services

Why choose us? / What can we offer you?

Direct Factory Prices

JingWei offers more competitive ex-factory prices compared to other suppliers.

OEM/ODM Services

We provide Original Equipment Manufacturing (OEM) and Original Design Manufacturing (ODM) services (white-label service).

Fast & Professional Response

Our expert team will provide you with a quick response and professional quotation.

Internationally Certified Products

Our products have passed multiple international certifications.

On-Time Delivery

We have extensive export experience, and our products have been exported to countries and regions such as Singapore, Thailand, Indonesia, Japan, South Korea, Vietnam, India, Iran, Russia, Turkey, Italy, Poland, France, South Africa, the United States, Canada, Brazil, Argentina, etc.

After-Sales Support & Warranty

How to install and use the machine?

We provide an installation manual and operation manual with the machine.
We also offer online video training courses.
Our after-sales team can also provide free online training.

What should I do if the machine encounters an issue?

You can send us information about the machine malfunction (such as text descriptions, pictures, or videos) via email.
Our technical support team will assist you in resolving the issue via email, phone, or video communication.

What is the machine's warranty policy?

Machine Warranty

We offer a one-year warranty for the entire machine.

Free Spare Parts

If any parts are damaged (due to non-human factors/manufacturing defects) within 12 months of purchasing the machine, we will provide them free of charge. Note: The buyer is responsible for the shipping costs of the spare parts.

After-Sales Response

We have a 24-hour rapid response after-sales team ready to provide you with repair or training support.

Free Video Training

We offer free video training courses.

What if the received machine is unqualified?

If a customer receives a machine with quality issues that cannot be repaired, we will provide a full refund or resend a new, qualified product.

link : cablecutting.net xmjw.ltd

WeChat: +8618965153335

Contact Us
sales@cablecutting.net
kevin201166
+86-18965153335